Singles Day has in the past 10 days time, online fans in this week much time continued to sign a single beat to the thing, but a Guangzhou shop owners reflect said" 9 pieces of goods, 8 days later, also has been airing in Guangzhou warehouse." On one side is ready to wrap hair does not go out, while consumers every complaint, this situation really let the shopkeeper very helpless, the hoodlum Festival promotional sequelae today snarky, logistics problem although compared to last year has improved, but such a large-scale promotional activities on the shop and logistics capacity lack of consideration.

Express logistics still ruin still need to improve

Although this year 's day the deployment of 40000 courier for war, major logistics and Taobao Mall act with united strength, but still underestimated shopping consumption, FedEx Express mounds, Guangzhou courier warehouse explosion phenomenon is very serious. So many express not classified to send, even a few days to assure hard.

Reportedly, November 11 two or three days after the goods, express delivery company reached two or three times the normal. " From the early morning of day 11, basic it is operational 24 hours, two employees to first help." Shen Tong Express Company Limited Marketing Director Xia Zubin said, at present in the country and has 130000 employees, two employees, management layer is about 2 more than person, male managers all the basic inputs to the cargo delivery. Is such a strong line-up also cannot meet the increasing consumption.

Customer complaint rate of not less than last year

Last year due to logistics, service very customer complaint rate soared, Taobao Mall this brand, quality, service brand, but the result is not satisfactory. Double tenth day took a cleansing oil Miss Li in 19 has not received the express, then Taobao customer service inquiries, but the two dial are not connected, and the turnaround time of 4 minutes, stores in other provinces, wasted a long-distance telephone charges, the problem has not been solved at all, this let Miss Li is very angry.

According to statistics, to 21 so far, because the double promotion and resulting complaints last year than did not reduce. For the logistics complaints are high, so it seems this year for the customer service is still to be improved. Taobao Mall in the double event consumers gain both fame and wealth, but is not necessarily, take many things always not to receive. Proposal netizen rational treatment of promotional activities, do not blindly follow. The merchant service perhaps short time improves, but consumers can timely U-turn, rational choice of quality products, quality service.